Security
GDPR & Privacy
Understand how the platform handles customer data and ensures GDPR compliance.
Compliance with GDPR and privacy regulations ensures that customer data is handled securely, transparently, and with respect for user rights.
What is GDPR
The General Data Protection Regulation (GDPR) is a European Union law that governs how personal data is collected, processed, and stored. Even if your business is not based in the EU, GDPR applies if you have EU customers.
Key Principles
Transparency – Customers must know how their data is used
Consent – Data processing requires clear and explicit consent
Data Minimization – Collect only what is necessary
Right to Access – Customers can request their stored data
Right to Erasure – Customers can request deletion (“right to be forgotten”)
Data Portability – Customers can export their data on request
Customer Rights
Your system should support these actions:
Right | Description |
|---|---|
Access | Customers can request a copy of their data |
Rectification | Customers can correct inaccurate information |
Erasure | Customers can request account deletion |
Restriction | Customers can request limited data use |
Data Portability | Customers can export their account and billing details |
Objection | Customers can opt out of data processing for marketing |
These rights apply globally if you handle data of EU residents.
Data Storage and Security
All customer data is stored in encrypted databases
Sensitive fields like card numbers are never stored directly (PCI compliance)
Access to personal data is role-based and logged
Regular security audits are performed
Handling Data Requests
Example API: Export customer data
Example API: Delete customer data
Privacy by Design
Always implement privacy from the start:
Minimize data collection in forms
Use anonymization where possible (e.g., analytics)
Give users clear controls for their privacy settings
Provide easy access to your Privacy Policy
Best Practices
Display a clear Privacy Policy in your app and checkout flows
Offer customers a data export and deletion request form
Keep audit logs for compliance verification
Train your team on GDPR responsibilities
Regularly review your data handling practices
Summary
GDPR applies to any business handling EU customer data
Customers have rights to access, delete, and export their data
Secure data storage and privacy-first design are mandatory
Always stay transparent and review compliance regularly